Question 1

Do I need a prescription?

Accepted Answer

Prescription MedicationsCertain treatments offered through ΩHM Health require a prescription from a licensed healthcare provider. Getting started is seamless—simply complete an online consultation through our platform. A clinician will review your medical history and health goals to determine if prescription therapy is safe and appropriate for you.Over-the-Counter & Supplement ProductsWe also partner with Fullscript to offer a curated selection of over-the-counter supplements and wellness products. Enjoy 35% off storewide, plus free shipping on orders over $50. These items do not require a medical consultation and can be purchased directly.Important Information:Custom supplement protocols require an initial telehealth consultation to ensure your treatment plan is safely tailored to your needs.Want to learn more about how our subscriptions work? Explore these articles in our Help Hub sections:How does ΩHM Health work?Do I need a membership?Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 2

Where can I find details about my medication?

Accepted Answer

Once your provider prescribes a medication, you will receive a personalized treatment plan outlining how to take your medication safely and effectively. This guide includes important details about your specific protocol, dosing instructions, expected outcomes, and potential side effects.You can access your treatment plan at any time in two convenient ways:Direct Link: Open the secure link sent directly to your email by your care team.Patient Portal: Log in to your account and navigate to your active treatment plan.Log in to your OHM Health account using any web browser on your phone or computer.After logging in, FILL IN THE BLANK
Questions About Your Plan?If you have specific questions about your dosage or treatment details, send a message to your care team through your portal.Related Article: How do I contact my healthcare provider?Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 3

My treatment isn't giving me the results I expected. What should I do?

Accepted Answer

We know how frustrating it can be when a treatment isn't progressing as quickly or effectively as you had hoped. Your health and progress are our top priorities, and we are committed to helping you find the right path forward.Because every person's biology responds differently, your clinician may need to review your current progress, reassess your biomarker levels, or adjust your care plan. We encourage you to reach out directly to your provider so they can evaluate your progress and determine the best next steps for you.Check out the following article in Help Hub: How do I message my healthcare provider?Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 4

What should I do if I am experiencing side effects?

Accepted Answer

For Emergencies or Serious SymptomsIf you are experiencing severe symptoms or a life-threatening medical emergency, seek immediate medical attention:Emergency Assistance: Call 911 or go to the nearest emergency room.Crisis Support: If you or someone you know is in distress or experiencing thoughts of suicide, call or text 988 to reach the Suicide & Crisis Lifeline.Important Note on Telehealth Limits: Telehealth is not designed for urgent or emergency care. Providers do not offer real-time monitoring and cannot respond immediately to portal messages in an emergency. If you require immediate attention, please visit an urgent care or emergency facility.For Non-Urgent, Common Side EffectsIf you are not in an emergency situation but are experiencing mild or unexpected side effects, reach out to your care team through our secure patient portal. Your clinician can review your symptoms, offer guidance, or adjust your treatment protocol if necessary.Helpful Resources:How do I message my healthcare provider?[Where can I find more details about my medication?]

Question 5

How do I request a prescription refill?

Accepted Answer

You can easily check your refill status and request your next shipment directly through your patient portal.Log in to your OHM Health account using any web browser on your phone or computer.After logging in, clickBLANKImportant Details:Refills Available: If you have active refills remaining on your prescription, you can request your next supply at any time before your scheduled refill date.
No Refills Remaining: If you have used all available refills on your prescription, your provider will need to review your progress and renew your prescription before a new order can be processed.Need a prescription renewal? Check out our guide:👉 How do I renew my prescription?Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 6

Can I request a copy of my medical records or prescription?

Accepted Answer

Yes, you can request copies of your medical records and prescription details at any time. We strongly encourage you to keep your primary care physician (PCP) updated on any new treatments, prescriptions, or medical history changes made through ΩHM Health.How to Request Your Records:Send an email to support@ohmhealth.com with the subject line "Medical Records Request." Our team will process your request and guide you through the next steps.Important Details:Disability, Work, or School Forms: Our providers cannot complete, sign, or submit third-party paperwork (such as disability claims, work releases, or school accommodation forms). Please consult your in-person primary care provider for these documentation needs.Prescription Documentation: We can provide a digital summary or copy of your active prescriptions for your personal health records. However, these digital summaries cannot be used as a physical prescription to fulfill or pick up orders at an outside pharmacy.

Question 7

How Should I Dispose of Unused or Expired Medication?

Accepted Answer

Due to safety regulations, ΩHM Health cannot accept returned medications, even if unopened or unused. However, safely disposing of unneeded prescriptions is essential for personal safety and environmental health.Here are the safest ways to discard your medication:1. Use a Community Take-Back Location (Best Option)The safest and most environmentally friendly way to dispose of unwanted prescription or over-the-counter medicine is through an authorized drop-off site.Find a drop-off site: Use the DEA Diversion Control Division Location Finder to locate authorized drop boxes or participating pharmacies near you.
2. Safe Household Trash DisposalIf a local take-back program is unavailable and your medication insert does not specify special disposal steps (like flushing), you can safely discard it in your household trash:Mix, Don't Crush: Combine your medication (pills or liquids—do not crush tablets or capsules) with an unpalatable material like used coffee grounds, cat litter, or dirt.Seal: Place the mixture into a leak-proof container or sealed plastic bag.Discard: Throw the sealed container into your household trash.Protect Your Privacy: Scratch out or peel off all personal identification and prescription details on the empty bottle before recycling or throwing it away.
Need More Information?For full guidelines and specific flush-list details, visit the official FDA Guide on Unused Medicine Disposal.

Question 8

Do you accept insurance?

Accepted Answer

ΩHM Health does not participate in insurance networks or submit claims to insurance providers. By operating on a direct-care model, we eliminate hidden fees and administrative overhead—allowing us to offer transparent pricing that is often more affordable than typical out-of-pocket insurance costs.

Question 9

How do I schedule my lab appointment?

Accepted Answer

Once you sign up for an ΩHM Health membership, you can schedule your blood work at a participating Quest Diagnostics Patient Service Center.Steps to Book Your Lab Visit:Open the Quest Diagnostics Appointment Page on your computer or mobile device.Select Schedule an Appointment and choose All Other Tests (or enter the reason for your visit if prompted).Enter your ZIP code or city to find available Quest Diagnostics locations near you.Choose a convenient location, date, and time for your visit.Enter your personal details to confirm the booking.Once booked, you will receive an instant confirmation on your screen and via email.Important Notes:Appointment Required: Quest Diagnostics does not accept walk-ins for ΩHM Health lab orders. You must schedule an appointment in advance.Location Availability: ΩHM Health lab orders are accepted at standard Quest Diagnostics Patient Service Centers. Certain private practices, hospital clinics, or third-party facilities using the Quest brand may not appear in the scheduling tool and cannot process these orders. If a specific site does not appear when booking, please select another nearby center.Rescheduling or Modifying: If you need to change your appointment, you can reschedule online up to 8 hours before your scheduled time.

Question 10

Is lab work required?

Accepted Answer

While lab work isn't required for a consultation, it is strongly encouraged to help us tailor your care. If you are pursuing hormone therapy, completing a Core Lab Panel is a required first step before beginning treatment.For a deeper look into your overall health and performance, we also offer a Comprehensive Lab Panel that evaluates a broader range of vital biomarkers.

Question 11

What biomarkers are included in the Core Lab Panel?

Accepted Answer

Our Core Panel assesses critical biomarkers to provide a baseline for overall health and hormone optimization. Depending on your location, this panel is offered at $88 (or $248 in select states).Key Biomarkers Tested:Hormone & Endocrine Profile: Free & Total Testosterone, Estradiol, FSH & LH, Prolactin, and SHBGComprehensive Blood & Organ Health: Complete Blood Count (CBC) with Platelets and Complete Metabolic Panel (CMP)Cardiovascular Health: Lipid Panel Targeted Screenings: Prostate-Specific Antigen (PSA, male only) and Urine hCG Qualitative (female only)

Question 12

What biomarkers are included in the Comprehensive Panel?

Accepted Answer

Our Comprehensive Panel ($198 in most states; $398 in select locations) delivers a thorough evaluation of your metabolic health, hormonal balance, and vital organ function.The panel measures key markers across six vital health areas:Hormone & Endocrine Profile: Free & Total Testosterone, Estradiol, Progesterone, Prolactin, DHEA-S, IGF-1, and SHBGReproductive & Pituitary Function: Follicle-Stimulating Hormone (FSH) & Luteinizing Hormone (LH)Thyroid & Energy: TSH, Free T3, and Free T4Metabolic & Cardiovascular Health: Hemoglobin A1c, Lipid Panel, and HomocysteineEssential Nutrients & Blood Health: Vitamin D (25-Hydroxy), Complete Blood Count (CBC) with Platelets, and Comprehensive Metabolic Panel (CMP)Targeted Screenings: Prostate-Specific Antigen (PSA, male only) and Urine hCG Qualitative (female only)

Question 13

Are lab tests included in my membership?

Accepted Answer

Lab testing is billed separately and is not covered by the membership fee. However, we negotiate discounted self-pay rates directly with our lab partners so you can access comprehensive lab work at an affordable price without using insurance.

Question 14

How long will it take to receive my lab results?

Accepted Answer

Your complete lab results are typically available within 7 to 10 days.Once your entire panel is ready, we’ll send you an email and portal notification so you can review your results and discuss them with your healthcare team.Experiencing a delay?If it has been more than 10 days since your blood draw and your full results aren't available in your account, please message support or your care team so we can look into it for you right away.

Question 15

Does a medical provider review my lab results?

Accepted Answer

Absolutely. Our clinical team reviews every biomarker on your panel to evaluate your health through a functional, whole-body lens.Immediate Alerts: Any critical or high-priority findings trigger an immediate notification for prompt clinician review.Proactive Care: If your results indicate a need for medication adjustments, additional testing, or a follow-up consultation, your provider will reach out with clear next steps.

Question 16

How do I prepare for my telehealth appointment?

Accepted Answer

To make the most of your consultation with your ΩHM Health provider, please keep these quick tips in mind:Set Up Your Environment: Choose a private, well-lit, and quiet space. For safety and privacy, visits cannot be conducted while driving or in busy public areas.
Test Your Connection: Ensure you have strong Wi-Fi or cellular service. Using the mobile app or an updated desktop browser (like Chrome or Safari) offers the smoothest experience. If you run into technical glitches, try switching browsers or restarting your device.
Need Help With Your Visit?Joining your call: Check out [How to Join Your Telehealth Visit] for simple steps.
Missing confirmation email: Contact support directly through your portal, and we'll re-send your details right away.
Canceling or changing your time: Click the "Reschedule" or "Cancel" link inside your calendar invite or email confirmation. If no open slots suit your needs, send us a secure portal message, and we'll help get you scheduled.

Question 17

How do I start my Telehealth appointment?

Accepted Answer

When your visit is scheduled, you will receive a confirmation email containing your direct access link. To help you stay on track, we will also send a reminder email at the start of your scheduled appointment with a quick link to join.To join your visit, simply click the link in any of your confirmation or reminder emails at your scheduled time.Important Setup Reminders:Camera & Microphone Access: Ensure your browser and device settings permit camera and microphone access before your video visit.
Phone Consultations: If your visit is conducted over the phone, your confirmation email will contain the unique PIN required to connect to the call (NOT SURE OF THIS).Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 18

What happens if I’m late for my Telehealth visit?

Accepted Answer

To keep our appointments running smoothly and respect everyone's time, please log in on schedule. If you join late, your provider may need to reschedule your visit to ensure you receive complete care without delaying other patients.Need to adjust your time? Learn [How to cancel or reschedule your Telehealth appointment].Joining Your Video Call: Please note that your provider may occasionally be wrapping up with another patient when you enter the virtual waiting room. If your provider hasn't joined right away, please remain connected for a few minutes. We appreciate your patience as we ensure every patient receives thorough care!Have questions? We’re here to help!Current & Former Patients: Sign in to your account and send us a direct message through our secure patient portal.New Visitors: Email us at info@ohmhealth.com to submit an inquiry to our team.

Question 19

How to cancel or reschedule my Telehealth appointment

Accepted Answer

PENDING ACCURATE ANSWER!! You can easily manage your upcoming appointment either directly through your patient portal or using your original confirmation email.Method 1: Via the Patient PortalLog in to your ΩHM Health account. (Need help? See our guide: [How to Log In to Your Account])Select Dashboard from the left navigation menu.Scroll to the Upcoming Appointments section.Click Reschedule or Cancel next to your scheduled visit and follow the on-screen prompts.Method 2: Via Confirmation Email or Calendar InviteOpen your initial appointment confirmation email or calendar invite.Click the Reschedule or Cancel link within the message to make your update instantly.
Need an Earlier Appointment or Don't See Available Times?If your provider’s calendar is full or you cannot find a time that works, send us a secure message through your portal. Our team will help connect you with an available clinician.📲 Related Article: [How do I contact my healthcare provider?]